Our Voice Data Controller application fuels the best agent & customer experience by enabling secure and accurate mapping of conversations to contacts, accounts and leads within Salesforce®, ensuring complete visibility of your customer interactions in a central location easily accessible by call agents, sales managers and compliance teams alike.
✓ Capture from 55+ voice platforms
✓ Align audio and transcripts to Salesforce contacts, accounts and leads
✓ Search for keywords in transcripts
✓ Replay audio at the click of a button directly within Salesforce
✓ Analyse call using rich metadata fields and native Salesforce reports and dashboards
✓ Lightening ready
Capture your voice data from multiple systems including telephony, UC, mobile, trading, radio & contact centre platforms.
Fast and accurate text representation of audio conversations, providing a unique data set that delivers increased insight and enables accurate reporting for sales, contact centre, customer service, marketing and compliance functions.
You have full ownership and control of captured data stored within your chosen on-premise, cloud or hybrid environment.
We offer a secure & resilient solution with 24×7 proactive monitoring.
Find out more about the Voice Data Controller application for Salesforce®