Voice Data Controller

An application for Salesforce®

All of your voice data - within Salesforce®

Our Voice Data Controller application fuels the best agent & customer experience by enabling secure and accurate mapping of conversations to contacts, accounts and leads within Salesforce®, ensuring complete visibility of your customer interactions in a central location easily accessible by call agents, sales managers and compliance teams alike.

✓ Capture from 55+ voice platforms

✓ Align audio and transcripts to Salesforce contacts, accounts and leads

✓ Search for keywords in transcripts

✓ Replay audio at the click of a button directly within Salesforce

✓ Analyse call using rich metadata fields and native Salesforce reports and dashboards

✓ Lightening ready

CAPTURE ALL VOICE DATA

Capture your voice data from multiple systems including telephony, UC, mobile, trading, radio & contact centre platforms.

HIGHLY ACCURATE TRANSCRIPTIONS

Fast and accurate text representation of audio conversations, providing a unique data set that delivers increased insight and enables accurate reporting for sales, contact centre, customer service, marketing and compliance functions.

FULL & COMPLETE OWNERSHIP

You have full ownership and control of captured data stored within your chosen on-premise, cloud or hybrid environment.

RELIABLE, SECURE & RESILIENT

We offer a secure & resilient solution with 24×7 proactive monitoring.

Find out more about the Voice Data Controller application for Salesforce®






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