System Management

Recording solutions and systems you can rely on.

Managing your voice and data recording system is vital to ensure business continuity and ongoing compliance. Red Box Recorders provide a comprehensive toolset to proactively monitor, manage, and maintain your recording system, delivering clear and immediate system insight.

Assurance

Assured Compliance

Automated telephony and recording system alerts for assured compliance. No more walking the floor to manually test a selection of devices, Red Box Recorders allows you to check them all with a simple automated test call schedule.

Managed Compliance

Red Box Recorders also provide a high quality Managed Service that will strengthen compliance at any stage of your communications recording, reducing stress and increasing your efficiency.


Change Management

Future-Proof

Business change is inevitable. Red Box Recorders is constantly innovating to stay compliant and compatible with the ever evolving communications environment. And unlike our competitors, change is easy – no, seriously.

Flexible, Scalable

We understand your workplace is ever evolving. More agents, more phones, more wokstations, more features, changing retention policies, or quick changes to communications systems may need to be implemented immediately. Flexibility and scalability is at the heart of the Red Box Recorders solution, so you can deal with permanent changes or seasonal variation with ease.


System Health

Hands-On, Hands-Off

Whether you prefer to take a hands-on or hands-off approach to your system maintenance, we give you the choice to manage the tools on your time. Integrated tools and services provide detailed system information, automated email alerts and reports alongside a high quality fully managed service.

Overview or Detail

Red Box Recorders provide you with all the details you need, or a quick overview, thanks to our aggregated dashboard, detailed system visualisations, and individual monitors. These tools combine to provide all the information you need, ensuring system health can be monitored and maintained.

Key Sectors

Financial Services

Creators of complete communications compliance.

Contact Centres

Enhancing service through people-centred communications capture.

Emergency Services

Safeguarding the capture and reconstruction of critical communications.

We'd love to hear from you and discuss how we can help you move forward todayContact Us