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Recording Needs

Red Box Recorders has experience of delivering voice and data recording solutions that benefit business and organisations for a variety of different reasons. The most common needs are outlined below but don’t worry if your organisation has different requirements. Contact us to find out how we can deliver a solution tailored to you.

Compliance Recording

Requirements placed on organisations to provide evidence for internal investigation, compliance and dispute resolution are ever-increasing in the face of mounting regulation and growing need for liability protection. Discover how, by recording voice and data communications, Red Box helps teams create a visual timeline of events by enabling recordings captured across multiple channels and sources to be quickly and accurately pieced together.

Capture & Replay

The ability to quickly capture and replay incoming, outgoing and internal voice communications is a key benefit to organisations that require swift access to information. Discover how Red Box helps companies and organisations of all types to record mixed telephony and radio channels, and quickly search for and retrieve recordings for fact verification, compliance and dispute resolution.

Incident Reconstruction & Auditing

Workforce Optimisation enhances the performance and engagement of your labour force. Discover how, by recording employee communications for assessment, you can not only identify training and coaching needs but improve quality and performance throughout your organisation. Reduced call handling time and customer attrition as well as improved rates of first call resolution are just three achievable benefits.

Workforce Optimisation

If your organisation has a legal, industry-wide or internally enforced requirement to capture voice communications, Red Box’s solution is designed to help you achieve compliance. Learn more about how our comprehensive, secure and resilient software and hardware can capture all communications across your organisation, retain recordings for as long as you need them, and provide the level of resilience needed for business continuity.

Testimonials

Exotix logo

"We needed an intelligent voice recording solution that was designed to be easy to use and could also be used as a template in the future… that meets all our recording needs and ensures we are achieving full regulatory compliance."

Robert Elliott

Head of Operations at Exotix, Dubai

Exotix

Al Yamamah logo

"We wanted to have the functionality to record calls to ensure we are providing the highest levels of service to our customers. Red Box Recorders and Metelco have provided a flexible solution that meets our needs across all areas."

Emad Abu-Loha

Al-Yamamah Press Establishment

Request a demonstration
See first-hand the benefits of our advanced yet easy to use voice and data recording technology. Contact Red Box today for a free personal demonstration, either online or at your premises

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