Tools that connect to over 100 business communications systems, captured efficiently on our single server platforms
Quick overviews or detailed insight help you to utilise your customer data
Call quality monitoring and performance assessment solutions ensure your business evolves
Improving quality of service while reducing operational costs are key aims of every contact centre. By capturing and analysing customer and workforce communications, your business can achieve both of these goals.
Red Box Recorders helps contact centres improve quality of service, optimise operational performance and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to record, store and analyse voice and data for compliance, workforce optimisation and incident reconstruction.
minutes of inbound calls to contact centres (2015)*
*Contact Babel, UK Contact Centres in 2015
agent positions in UK contact centres (2016)*
of global contact centres view customer service as a competitive differentiator (2015)*
*Deloitte, “Global Contact Centre Survey 2015”
We provide a comprehensive and trusted software solution for organisations that want to record, store and analyse voice and data for compliance, workforce optimisation and incident reconstruction.
Tools including live call monitoring let you listen in to key conversations whilst all recordings are captured, stored and ready for replay so you can accurately reconstruct conversations and draw out valuable business insight
At a glance system monitoring and management helps you to proactively monitor, maintain and manage your customer recordings alongside our high quality Managed Service so you know your data is secure
Evaluate customer service quality against custom criteria helping you to identify training needs and facilitate targeted coaching to ensure your customers are getting the best service