Contact Centres
Capture. Analyse. Perform.

Enhancing service through people-centered communications capture.

Contact Centres

Improving quality of service while reducing operational costs are key aims for contact centres. By capturing and analysing customer and workforce communications, your business can achieve both of these goals.

Red Box Recorders helps contact centres improve quality of service, optimise operational performance and quickly resolve disputes. We provide a comprehensive and trusted software solution for organisations that want to record, store and analyse voice and data for compliance, workforce optimisation and incident reconstruction.

42bn

minutes of inbound calls to contact centres (2015)*
*Contact Babel, UK Contact Centres in 2015

766k

agent positions in UK contact centres (2016)*
*Contact Babel

85%

of global contact centres view customer service as a competitive differentiator (2015)*
*Deloitte, “Global Contact Centre Survey 2015”

Our Solutions

We provide a comprehensive and trusted software solution for organisations that want to record, store and analyse voice and data for compliance, workforce optimisation and incident reconstruction.

Record & Retrieve

Tools including live call monitoring let you listen in to key conversations whilst all recordings are captured, stored and ready for replay so you can accurately reconstruct conversations and draw out valuable business insight

System Management

At a glance system monitoring and management helps you to proactively monitor, maintain and manage your customer recordings alongside our high quality Managed Service so you know your data is secure

Quality Management

Evaluate customer service quality against custom criteria helping you to identify training needs and facilitate targeted coaching to ensure your customers are getting the best service

We'd love to hear from you and discuss how we can help you move forward todayContact Us