The Financial Services industry is now required to be operating under the increased compliance requirements of MiFID II which came into force on 3rd of January 2018.


Investment firms must now arrange for records to be kept of all services, activities and transactions undertaken including recordings of telephone or electronic communications. They must be able to provide these records to the regulator on request, keep them in a durable medium with defined retention periods and be able to retrieve and reconstruct each key stage of a transaction.

Playing a part in the deterrence and detection of market abuse, firms must now also monitor and review the records of telephone and electronic communications on a regular basis giving due regard to any emerging risks.



Capture everything: back office, front office and mobile communications – audio calls, video calls, IM, SMS and PC screens, across phones, mobiles, turrets and PCs.


Manage your retention policy and have simple and easy control over your storage infrastructure, including flexible local and networked storage options.


Easily find records, reconstruct trades and control who can replay recorded communications with a secure and traceable way for managers to approve and decline replay requests from users.


Monitor your entire set up of servers/telephony systems which can be provided as a management tool for your IT team or delivered as a fully managed service from Red Box Recorders.


Enable detailed and comprehensive analysis of calls to spot trends and potential risks using our transcription service. Allow scheduled and ad-hoc quality spot checks with forms that can be built in line with your requirements and based on specific templates.

Are you compliant?


Red Box has pulled together a white paper detailing attitudes, preparedness and concerns of other businesses around MiFID II implementation and where we see the potential issues and primary opportunities for businesses to ensure compliance, but to also make solutions work beyond compliance. By putting in systems that will help to unlock the true potential of the data they collect, organisations will able to leverage valuable insight to improve performance and customer experience.

not completely ready for the directive

not fully aware of the requirements around capturing client communications

agree that MiFID II will have an impact on the way they do business

not enough information from regulators on how to prepare


Find out how other companies are doing and what you need to do to ensure compliance.

View the guide to:

  • Learn about the attitudes, preparedness and concerns of other businesses around MiFID II.
  • Understand the potential issues and primary opportunities for your business to ensure compliance, and find out how to make it work for you and your customers.
  • Find out about systems that will help your business to unlock the true potential of the data you collect, and utilise it to improve performance and customer experience.

We'd love to hear from you and discuss how we can help you move forward todayContact Us