Leading the way in compliance recording
As industries become more heavily regulated and companies face increasing competition, the demand for flexible voice and data recording solutions that meet compliance needs has never been greater. For over 28 years we’ve been working closely with our partners to deliver flexible, secure and resilient recording solutions that address specific regulatory needs and take the headache out of compliance.
CAPTURE THE COMMUNICATIONS THAT MATTER
COMPLY WITH REGULATIONS, AVOID REPUTATION DAMAGE AND FINANCIAL PENALTIES, AND IMPROVE OPERATIONAL PERFORMANCE.
From financial institutions focused on compliance with legislation that mandates recording for record keeping such as MiFID II and Dodd-Frank, contact centres and public safety organisations that need to maintain call handling standards, perform rapid investigations and thorough dispute resolution, right through to any business that controls or processes data and falls within the remit of the upcoming implementation of GDPR – our solutions can deliver key benefits to support complete communications compliance.
Gain full control over the storage and retention periods of your communications recordings.
Get irrefutable evidence of who said what for dispute resolution, liability protection and more.
Enable a complete and accurate log of conversations to be presented in full for evidence gathering and reporting.
Allow recordings to be monitored and assessed for adherence to regulations policies and standards.
DISCOVER OUR COMPLIANCE RECORDING SOLUTIONS
Banks, hedge funds and brokerages operate in one of the most heavily regulated industries in the world. Even more so with regulators such as the PRA and FCA increasing the rules and directives for regulated financial institutions around record keeping, the EU widening the scope for MiFID with MiFID II and the significant changes brought to the US financial market with regulations such as Dodd-Frank. Remaining compliant is becoming more complex and resource dependent.
By capturing conversations across trading floors and offices, we can facilitate compliance with legislation requiring the full capture of voice/data communications for record keeping. As a result, organisations are able to improve operational transparency, deter market abuse and mitigate risk.
In competitive industries where customer loyalty can be easily lost through poor service, the performance level of contact centres is vital. By capturing an unequivocal record of conversations, we help contact centres comply with internally and externally enforced standards, quickly investigate and resolve complaints and identify employee training needs. Quantify integrates with leading telephony, UC and contact centre agent and supervisor systems to offer seamless solutions for small, medium and enterprise level organisations.
For safety-minded organisations such as the emergency services, transportation and construction companies, the recording of voice and data communications is key to providing a fast, efficient and well-organised response. Quantify Recording Suite captures communications across control rooms and from public safety workers in the field. This allows important details to be verified, incidents reconstructed for evidence gathering, and improvements made to quality and training procedures.
As demand for government accountability grows, public sector organisations are under increasing scrutiny and pressure to deliver outstanding services. With budgets, constantly being squeezed however, this can be a huge challenge. By recording voice and data, we help government and public-sector organisations of all sizes comply with internally and externally enforced regulations. Our solutions also help to identify ways to improve operational performance.
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