Call logging

Red Box’s call logging solution provides advanced management information for total visibility of phone costs and usage. It can collect data from digital PBXs, IP telephony systems or a global network of mixed-telephony technologies.

A single tool will:

Target specific types of calls, such as premium-rate numbers and calls over a specific duration or cost thresholds, and receive instant notification by screen pop-up, e-mail or a message to your mobile
Collate call data from multiple remote sites
Give authorised employees secure Web access around the world, with strict permission levels and access to different call types

Use a dashboard-style front-end with real-time call stats
Verify your telephone bill and allocate costs
Manage customer service levels
Import directory information, eliminating manual data entry

Telephony is vital to business, but managing it effectively to deliver an efficient return can be daunting. Our call logging software is provided by CTI Data, a market leader in call logging and management. Combined with voice recording, their Proteus software solution can target specific areas of your organisation’s cost base, listen and understand the value, and take action to reduce expenditure and improve productivity.

The powerful reports that the package produces will enable you to manage calls from all your voice switches, wherever they are, from a centralised repository in real time.