Travel and leisure

As an organisation that offers services to the public, your communications are critical to service delivery and often form the fundamental contract on which business is agreed. This can include detailed descriptions of logistics, accommodation, schedules, costs and financing arrangements, not to mention all the legislation from ABTA and ATOL.

To ensure you have full records of agreements made with clients and that your staff represent both your organisation and legal requirements to accepted standards, having reliable, high-quality records of all interactions is essential.

That’s why Red Box offers one of the most technically-advanced ‘converged’ solutions available. It delivers the technology as part of an easy-to-use system that enables you to focus on customers and on developing your people.

Captures everything

Our solution doesn’t stop at telephone calls. You can use it to record screen-based information, from desktop applications through to news feeds. You benefit from a solid, robust solution that is always instantly accessible and retains records automatically in line with your needs. With a fully-integrated performance and quality evaluation suite, the solution can expand to help deliver support for staff as well as processes such as complaints management, training and performance reviews.

Moreover, you can have all this in a package unrivalled for its small physical size, ease of administration and access, and low cost of ownership.

Makes total recording easy

• Peace of mind delivered by proven reliability and performance
• Total solution for records, evidence, training, complaints and performance management
• Integration with database solutions for improved operational performance