Public sector

At Red Box we understand that public sector organisations need to offer the very best technical solutions to support developing infrastructures and e-commerce, and to deliver ‘best value’ to taxpayers. We can help you provide an expert yet cost-effective service with excellent products that won’t let you down.

Red Box enables you to monitor and record all audio communications across any communications platform or mix of platforms. Our solution optimises performance and cuts administration: simple and reliable, it’s totally converged in one server for traditional telephony, VoIP and integration with CTI data feeds.

The reason is straightforward: we take care of the technical challenges so that you can focus on managing and improving operational service delivery, and developing your people.

Whether you’re recording to help manage complaints, provide support and training for staff or as a way to ensure that your organisation has a full auditable record of interactions with the public, the Red Box solution is ideal.

Includes screen-based recording

The Red Box solution also captures and stores screen-based information, from database applications through to CCTV feeds. You benefit from a solid, robust solution that is always instantly accessible and retains records automatically in line with operational needs. With a fully-integrated performance and quality evaluation suite, the solution can expand to help deliver operational support for staff and to manage processes such as complaints, training and accreditation.

Moreover, you can have all this in a package unrivalled for its small physical size, ease of administration and access, and low cost of ownership.

Vital for total records

Our solution is designed with your operational needs firmly in mind, and offers:

Worry-free capture of all communications – reliable and resilient
A converged solution that offers telephony, radio and IP recording in a single server
The ability to comply with local and government legislation (such as FOI), with automated storage retention rules
Future-proof – hardware-independent, software-based solution

IT-compliant technology that allows scalability, roll-out and resilience for any infrastructure
Peace of mind delivered by proven reliability and performance
A total answer for records, evidence, training, complaints and performance management
Integration with database solutions for better operational effectiveness

A wide range of services

The solution is backed by specialist Red Box services including recording consultancy, solution definition, installation, training, support, maintenance, upgrades, enhancements, relocation, customisation, integration, project management, system health checks and more.

Solution summary

Voice recording (all types, networks and infrastructures)
Screen & PC-based CCTV recording
LAN & audio replay
Performance management for complaints management and ongoing service improvement
Instant call replay to telephone or PC
Remote replay to off-site workers or remote locations