Emergency services

The Red Box solution enables emergency services to meet their operational needs, not least because it is the most reliable, resilient system available. It enables you to maintain total recording across all communications, with instant replay for caller detail verification and fast evidence output and distribution. You can also integrate fully with a performance management suite to comply with call-handling standards, offering advanced integrated features such as screen recording and audio analytics.

Our solution not only records all communications – telephony, radio, TETRA, Airwave and IP devices; it integrates with command and control systems (ICCS) to offer additional details relating to radio ID, talk groups and full ISSI information. Optional integration is also available with your CAD system to incorporate incident numbers directly with each recording.

Includes screen-based recording

The Red Box solution also captures and stores screen-based information, from CAD and mapping to CCTV feeds. You benefit from a solid, robust solution that is always instantly accessible and retains records automatically in line with operational needs. With a fully-integrated performance and quality evaluation suite, the solution can expand to help deliver operational evidence for HMIC and call handling standards as well as to support operational processes such as complaints, training and accreditation.

Moreover, you can have all this in a package unrivalled for its small physical size, ease of administration and access, and low cost of ownership.

Vital for compliance

Our solution is designed with your operational needs firmly in mind. Meeting compliance is key, with:

• Total recording of all communications
• 99.999% uptime
• A converged solution that offers telephony, radio and IP recording in a single server
• The ability to comply with disclosure and FOI policies with automated storage retention rules
• Truly future-proof – hardware-independent software based solution
• IT-compliant technology that allows scalability, roll-out and resilience for any infrastructure
• Peace of mind delivered by proven reliability and performance
• A total answer for evidence, disclosure, instant verification and performance management
• Integration with ICCS and CAD for better operational effectiveness

A wide range of services

The solution is backed by specialist Red Box services including recording consultancy, solution definition, installation, training, support, maintenance, upgrades, enhancements, relocation, customisation, integration, project management, system health checks and more.

Solution summary

• Performance management for HMIC and CHS, providing adherence and quality
• Instant call replay to telephone or PC
• Remote replay to off-site workers or remote locations