Contact centres

Red Box Recorders lets you monitor and record audio communications so that your organisation complies with all regulations and internal policies. You can also instantly resolve disputed transactions, protect against fraudulent claims, train staff and manage performance and quality.

Voice and more

The Red Box solution not only records any communications, from contact centre telephony and associated interaction data to remote location VoIP calls and on-screen information; it captures and stores the data in one of the most established and resilient architectures available. You benefit from a solution that is always instantly accessible and retains records automatically in line with your business guidelines.

With a fully-integrated performance and quality evaluation suite offering advanced audio analytics and screen recording, the solution can expand to work with the most advanced contact centre applications. You will be able to drive the processes, performance and compliance needed to conduct business confidently over the telephone and via electronic systems.

Moreover, you can have all this in a package unrivalled for its small physical size, ease of administration and access, and low cost of ownership.

Significant business benefits

Our solution is designed with your operational needs firmly in mind, in particular:

• IT-compliant technology that allows scalability, roll-out and resilience for any infrastructure
• Peace of mind delivered by proven reliability and performance
• An IT-friendly system that delivers self-checks, alarms and status information direct to system administrators
• Wordnet™ upgrades, support and enhancements for service continuity