The power of smart extends beyond the recording technology we develop to the people we employ to design and implement your solution. Our project managers, consultants and installation engineers work together to design and deliver the recording solution that brings you the right capabilities with cost efficiency. And to tailor your system exactly, we work alongside the world’s leading providers of telephony, radio and trading floor communications to integrate our technology with theirs to create truly impressive and resilient solutions.
Red Box can manage your solution from initial concept stage through to installation and deployment. Our skilled project management team will work closely with your internal experts and chosen third parties to scope and implement exactly the right solution for your business.
With over 20 years’ experience in this business, we’ve built up a massive amount of expertise in voice recording. We share that knowledge through our exceptional technical team who can advise you about what’s achievable, and how to balance needs and desires with timings and budgets.
Integration and customisation
We understand that businesses and organisations need call recording capabilities that integrate closely with current and future architectures. Our team of highly experienced software engineers are dedicated to developing Quantify to meet customer requirements, now and in the future.
Solution implementation and configuration are carried out by our highly trained team of installation engineers working to agreed specifications. Together with your technical staff and our own project management and applications specialists, they’ll provide a complete service:
- Implementing and configuring your system to expectations
- Documenting configuration and information
- Walking you through the install test procedure to ensure full functionality
- Providing high-level admin training to IT staff for system maintenance
- Working with the nominated project manager to advise on implementation status
Flexible installation services
Red Box tailors its engineering services to meet your specific needs and can, on request, provide:
- Out-of-hours installations to minimise impact on your working environment
- Weekend cutover for the crucial ‘go live’
- Phased implementations
- Consultation on system maintenance
- Assistance integrating Quantify’s flexible Application Programming Interface (API) with your business systems