Financial Services

With our unrivalled understanding of the financial sector, Red Box can provide you with the call recording solution that's right for your company, designed for interaction management and analysis and performance optimisation at the very highest level. All Red Box products meet the stringent FSA regulations for compliance recording, so you can be confident about talking to your customers, safe in the knowledge that every call is being safely recorded and stored, yet available at the touch of a button should you wish to replay them.

Over the years, Red Box has worked alongside many high profile financial institutions, delivering next generation recording solutions for the latest communication systems, such as VoIP and network telephony. Supporting customers' unique and ever-changing requirements in the face of increasingly demanding legislation and compliance challenges, combined with a fast moving, highly competitive marketplace. Red Box delivers call recording you can rely on, complete with accurate, impartial and provable incident analysis and real-time incident management support. Whilst MURAL Visualizer allows you to see an entire incident's recordings from multiple sources, so you can replay it in whole or in part or add comments for future reference.

Red Box's innovative approach to call recording is driven by software with flexibility and customisability built in. Enabling the company to provide its customers revolutionary new functionality, such as interoperability with existing storage solutions, PDA integration and new replay options using IP devices and mobile phones. In addition, Red Box Recorders support VoIP, so you can upgrade your communications without having to replace your recorder.

Let us help your business grow

If you would like to find out more about how Red Box could help your business grow please get in contact.

Emergency Services

Emergency service professionals are under increasing pressure to perform, especially in light of high profile incidents and new national call handling standards.

With many years of experience working alongside public safety providers such as the Police, Red Box has the expertise you need to deliver a call recording solution designed specifically to meet the changing demands of the public safety sector.

All Red Box's products and services meet the Government regulations for compliance recording, giving public safety organisations the reassurance and support they need to concentrate fully on serving the public, safe in the knowledge that calls are being recorded and stored, yet available at the touch of a button when needed. Red Box has earned a deserved reputation amongst many organisations responsible for public safety, delivering next generation recording solutions for the latest communication systems, such as VoIP, network telephony and emergency service radio traffic, including digital radio.

After all, when it's a matter of public safety, it could also be a matter of life or death, and you need call recording you can rely on 100%, complete with accurate, impartial and provable incident analysis and real-time incident management support. Whilst MURAL Visualizer allows you to see an entire incident's recordings from multiple sources, so you can replay it in whole or in part or add comments for future reference or evidence.

When it comes to technology things are moving faster than ever. Which is why Red Box has developed an innovative approach to call recording, driven by software with flexibility and customisability built in. Enabling the company to provide its customers revolutionary new functionality, such as interoperability with existing storage solutions, PDA integration and new replay options using IP devices and mobile phones. In addition, Red Box Recorders support VoIP, so you can upgrade your communications without having to replace your recorder.

Let us help your business grow

If you would like to find out more about how Red Box could help your business grow please get in contact.

Call Centres

With an unrivalled understanding of the call centre environment, Red Box can provide you with a call recording solution designed to help you monitor quality control and manage the interaction you have with your customers, supported by the kind of in-depth interaction analysis you need to optimise performance at every level of your business. All Red Box's products meet the Government regulations for compliance recording, giving you the reassurance and assistance you need to concentrate on communicating with your customers, safe in the knowledge that your calls are being safely recorded and stored, yet available at the touch of a button should you wish to replay them for quality monitoring, agent assessment or training purposes.

Over the years Red Box has worked alongside a diverse range of call centres, helping companies to improve performance, whilst legally protecting agents and customers alike, should disputes arise, with next generation recording solutions for the latest communication systems, such as VoIP and network telephony.

After all, as compliance recording becomes ever more stringent and the market grows in competitiveness, you need call recording you can rely on, complete with accurate, impartial and provable incident analysis, screen data capture and the ability to monitor quality and assess agents. Whilst MURAL Visualizer allows you to see an entire incident's recordings from multiple sources, so you can replay it in whole or in part or add comments for future reference.

When it comes to technology things are moving faster than ever. That's why Red Box has developed an innovative approach to call recording, driven by software with flexibility and customisability built in. Enabling the company to provide its customers revolutionary new functionality, such as interoperability with existing storage solutions, PDA integration and new replay options using IP devices and mobile phones. In addition, Red Box Recorders support VoIP, so you can upgrade your communications without having to replace your recorder.

Let us help your business grow

If you would like to find out more about how Red Box could help your business grow please get in contact.