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The flexibility of the Red Box Quantify voice, data and call recording solution puts you in the driving seat. From easy search and replay of recordings through to powerful event reconstruction and workforce optimisation, this comprehensive software suite offers smart capabilities for your needs.  Choose from a range of Quantify applications to create a custom solution for you.

Search and replay

When you need to record voice and data communications, rely on Quantify Search and Replay. Just one comprehensive software solution gives your organisation access to a world of easy-to-use yet incredibly smart recording capabilities.

  • Record communications using our unique frame-based technology, designed to optimise throughput of data and provide a high level of security
  • Find the recordings you need fast using custom searches by date, user, and more
  • Replay recordings instantly for fact verification or to provide employee feedback

Related documents

Find out more about AudioSearch:

AudioSearch Overview - EMEA

Search recordings for spoken words

Red Box Quantify AudioSearch is an extraordinarily smart way to search and analyse the spoken content of voice recordings. It’s invaluable whenever you need evidence for investigations, dispute resolution or quality monitoring.

Using advanced phonetic-based audio analytics, AudioSearch mines the content of recordings for use of specified words or phrases. It returns precise results regardless of audio quality, speaker accent, dialect, slang or non-standard grammar. It’s remarkably quick too, with the power to analyse recorded content in a fraction of the time it would take to manually process.

24/7 system health checking

Red Box Quantify Insight helps keep businesses compliant by intelligently monitoring recording system health 24/7 and delivering instant warnings and alarms.

Recording systems can be inadvertently disrupted by routine IT activities; Quantify Insight assures that critical system processes are always functioning within compliance standards. The Insight dashboard provides immediate and clear warning of potential and actual issues, with recommended actions allowing IT teams to quickly locate a threat and resolve it. Fully integrated with Red Box’s recording suite, Quantify Insight takes the headache out of routine system checking. It’s the essential tool for monitoring critical recording infrastructure.

Related documents

Find out more about Quantify Insight

Compliance recording for Public Safety - Americas

Related documents

Find out more about Screen Capture:

Screen Capture Overview - EMEA

Record desktop screen captures

Red Box Quantify Screen Data Capture enables even the largest organisations to record desktop activity across a network, without interfering with the way employees work. Record, search and retrieve screen captures easily to inform training and quality management, making Quantify Screen Data Capture an excellent aid to Quantify QM.

When you need to suppress sensitive payment card data for compliance with PCI-DSS regulations, simply blank screen captures at the appropriate moment, manually or automatically, with the addition of Quantify PCI Suppression.

Reconstruct events quickly and accurately

Conducting an investigation after an incident for compliance or disclosure can be heavily time-consuming, particularly if it involves bringing together audio recordings from multiple sources such as fixed line and mobile phones, and radio communications.

Red Box Quantify Event Reconstruct is trusted to help collect evidence from large volumes of recordings. Investigation and compliance teams can place important communications into a custom workplace for safekeeping, which authorised teams can then access for internal and legal disclosure. Quantify authenticates recordings so all collated evidence is court-admissable.

Related documents

Find out more about Event Reconstruct:

Event Reconstruct Overview - EMEA

Related documents

Find out more about QM:

QM Overview - EMEAAbercrombie and Kent Case Study

Manage employee performance

Train and encourage your employees to achieve higher service and performance standards with Red Box Quantify QM. It’s a remarkably easy-to-use application for workforce optimisation that lets managers and supervisors monitor and assess employee performance so they can provide coaching and ongoing training as required.

With a whole range of flexible reports and scoring capabilities to hand, performance can clearly be monitored and enhanced in key areas such as call handling and first-call resolution.

  • Automatically generate a sample of recordings for assessment
  • Create custom scoring forms
  • Easily distribute coaching tips
  • View reports to obtain an overview of quality across your whole organisation

Use Quantify QM alongside AudioSearch, Live Acquire and Screen Data Capture for a complete Workforce Optimisation (WFO) solution.

Preserve evidence as long as needed

If you need to preserve calls securely for investigation, compliance or legal disclosure, Quantify CallSafe lets you lock calls and place them into storage for as long as required.

CallSafe enables you to keep calls beyond your standard data retention cycle. Valuable across many sectors, it can be used for ‘ligitation hold’ in financial trading and is a great complement to Quantify Event Reconstruct.

Related documents

Find out more about CallSafe:

CallSafe Overview - EMEA

Protect customer payment information

If your organisation records communications and handles card transactions it’s vital that you protect customer financial data from falling into the wrong hands.

Quantify PCI Suppression helps you to comply with PCI-DSS security standards by suppressing sensitive card payment details from recordings. Choose to suppress card details from call and screen recordings automatically or allow agents to initiate suppression manually.

Intelligently monitor telephony channels

Reduce the amount of non-business calls across your organisation and save on communication billing costs. Quantify Call Management software identifies the wrong sort of outgoing calls and detects network abuse or fraud so you can take action fast.

Quantify Call Management’s web-based dashboard gives you a clear and real-time view of all your telephony systems, and provides a better picture of what’s happening, courtesy of flexible call reporting, statistics and data visualisation. What’s more, if you use VoIP to communicate, Quantify Call Management lets you monitor quality to help you achieve the best service levels from your provider. All together you’ll be able to optimise resources to gain the most from your budget.

Related documents

Find out more about Call Management:

Call Management Overview - EMEA

Related documents

Find out more about Live Acquire:

Live Aquire Overview - EMEA

Monitor communications in real-time

With Red Box Quantify Live Acquire, managers and supervisors can easily monitor communications as they happen for analysis and to support employee training and best action guidance. With this powerful application it’s possible select any agent or extension and monitor calls in progress, or for convenience, instantly replay recently recorded calls through a headset or remote device.

Live Acquire can be configured to restrict user access to specified teams or groups for ease of management and security. To check what’s happening at any point, Channel Status Display provides an overview of all channels, showing which ones are active and inactive, while Group Overview shows an overview of channel activity by group. Live Acquire’s functionality makes it an excellent tool for instant fact verification.

Testimonials

Perth and Kincross logo

"Red Box Recorders has delivered a high quality and affordable call recording system that provides the necessary flexibility, simplicity and scalability to meet our precise operational needs. In particular, the PCI Suppression has helped the Council comply with PCI DSS in a simple and effective manner."

Lyn Harris

Perth and Kinross Council

Patterson Medical logo

"Red Box Recorders and Sentinel Technologies have created a call recording solution that meets our precise needs in terms of quality management and compliance. This has provided us with total peace of mind and the ability to build customer loyalty and reinforce our brand values by delivering high levels of service satisfaction."

Chris Kelly

Network/IT Engineer

Patterson Medical

Request a demonstration
See first-hand the benefits of our advanced yet easy to use voice and data recording technology. Contact Red Box today for a free personal demonstration, either online or at your premises

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