Voice & call recording software that
does it all: Quantify Recording Suite
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Everything's in one easy interface with Quantify Recording Suite.
The latest version of the Red Box Quantify Recording Suite gives you access to a complete set of voice recording and call recording software applications. And, yes, all Red Box audio recording software is just that: software-only. You don't need additional hardware, it's possible to add features as you require them and the applications scale effortlessly with business growth.
Easy yet powerful voice recording software
Quantify Recording Suite's intuitive web-based interface lets you do so much from the start, with minimal training. It's designed around your workflow and never dictates how you want to operate.
Integral to Quantify Recording Suite is simultaneous search and replay. Authorised users can add notes or tags to any call in the voice recorder database, which can be used later as search and replay criteria.
Quantify Recording Suite also enables you to combine all calls per user from different devices: for example, a police officer may have a phone and radio; financial dealers may use landlines, mobile phones and Hoot 'n' Holler trading turrets. With Quantify Recording Suite, you can replay them sequentially.
Who's it for?
Quantify Recording Suite is ideal for a wide range of sectors:
- Public safety: mission-critical recording for emergency services, transportation and air traffic control
- Contact centres: call handling interaction analysis to improve processes and training
- Government and military: specialist security monitoring and surveillance
- Financial trading: regulation and compliance for communication
A window into your business
Quantify Recording Suite incorporates a visual timeline that lets you see what's happening inside your voice recording system. This can be vital when you need to piece together events for investigation; it can be enhanced further with Quantify Event Reconstruct.
Live monitoring for contact centres
Using Quantify Recording Suite's Live Acquire, supervisors or team leaders can select any agent or channel extension and monitor calls in progress or via instant replay through a headset or remote device.
Audio analytics and quality management
By extending its capabilities, Quantify Recording Suite makes compliance easy. It allows you to carry out rapid checks on calls using Quantify AudioFinder voice analytics. You can export up to 50,000 calls to this intelligent search tool and add the results to our Quantify QM™ quality monitoring application.
More about Quantify Recording Suite:
Call us on +44 (0)845 262 5005
