PCI compliance (payment card industry compliance), means that you have to 'blank' or suppress parts of recorded communications when taking card payments from customers. It's called the PCI DSS – Data Security Standard.
Red Box Quantify PCI Suppression enables you to make authenticated voice or screen records with suppressed audio (silence). This is secure recording at its simplest: the software just triggers PCI suppression when an agent opens a card-payment application to capture sensitive data.
There's a range of options to initiate suppression, whether manually or automatically, right up to a fully-integrated API. You can configure the application yourself, or ask us to do it. Either way, we're pleased to help and provide all the guidance you need on PCI call recording.
These resources might also interest you:
Financial Sector Technology
Short article on PCI DSS 2.0
Payment Card Industry Security Standards Council
PCI SSC website – Standards Documents
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