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Red Box Recorders Provides Mission Critical Packet Recording for the Noble Group of Companies
The Recording Challenge
Red Box Recorders and their appointed partner Smartsoft Ltd has secured the provision, service and maintenance contract for the IP packet recording solution at the Noble Group of Companies. The flagship IP product from Red Box Recorders, the RBR2620 has been installed in London and provides the ability to record, playback and analyse calls from the operations of the Noble Group from any authorised site.
The Noble Group Background
Noble is an investment bank providing a unique range of professional services to fast growth small/mid cap companies and investment vehicles. Noble's history goes back to 1980. The company has over 100 employees based in Edinburgh and London. Noble provides services to over 200 clients through its three operating companies. All three operating companies are authorised and regulated by the Financial Services Authority. Noble & Company acts as adviser, sponsor and broker to over 40 companies with values of between £2m and £250m. Noble Corporate Management provides a range of professional business services to over 150 companies from start-ups to those with values of over £400m. Noble Fund Managers manages six investment funds ranging in size between £10m and £100m. Due to increasing call volume and the financial nature of the calls, Noble needed to record its calls for liability purposes to protect its employees and clients for verification should disputes ever arise. Red Box Recorders were able to provide a solution perfect for their needs.
The Call Recording Equipment
The recording system, housed in the Noble's London offices is one of Red Box's innovative IP recorders, the RBR2620. Offering a powerful plug and play, single box solution to IP recording with optimum connectivity, the RBR2620 can be accessed remotely and calls played back over the web using a simple browser interface. Any authorised user can listen in to any conversation live. There are currently 30 channels of IP being recorded, connected to a 3Com NBX switch.
Let Red Box Recorders Support your Recording Requirements
Red Box Recorders is a world leader in the field of mission-critical digital recording and software solutions from voice and data capture to storage, event logging, retrieval, playback and analysis. There are currently Red Box solutions in over 120 countries worldwide. Red Box Recorders offer a powerful combination of technology and service that deliver a unique set of propositions to the finance sector. We have paired a strong heritage with a flair for creativity to produce systems that are simultaneously innovative and reliable. All this and a pricing model that will permanently alter the thinking on total cost of ownership for call logging systems.