Nottingham, UK – 26th August 2010 – Rathbone Brothers Plc, a leading independent provider of investment and wealth management services for private investors, charities and trustees, has chosen Red Box, the leading independent specialist in voice recording, storage and retrieval, to supply a networked system across its eleven UK locations.

The solution meets the new FSA regulations requiring financial services organisations to update their telephone recording system policies and procedures. In addition, Red Box supply a central storage facility which is designed with full replication and resiliency for disaster recovery, offering archive functionality and full back-up across eleven locations.

Red Box provides comprehensive maintenance support with remote access functionality via its online service for those sites that do not have any in-house IT support. As Red Box solutions are VoIP enabled, the customer can implement VoIP recording with minimal additional cost as no upgrade or additional hardware is required.

Commenting on the work Lee Jones, Sales Director at Red Box, said: “The eleven sites involved operations of varying sizes – both large and small – and it was important to the client that the solution was robust and cost-effective for all. At Red Box our systems are fully scalable and able to support a broad spectrum of different business requirements.”

About Red Box Recorders

The Red Box solution is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than IT specialists. Customers can use their own hardware and operating system to maximise buying power if they prefer, or opt for a full turnkey solution for simplicity of procurement and support.

Media enquiries

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

London, UK – 18th August 2010 – Red Box Recorders, a leading voice recording, retrieval and storage specialist, today announced that its system is compliant with key Internet protocol (IP) telephony solutions from Avaya, a global leader in enterprise communications systems, software and services.

The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, meaning that customers can benefit from excellent budgetary control, flexibility of deployment and unlimited scalability. Its applications are now compliance-tested by Avaya for compatibility with Avaya Aura™ Communications Manager 5.2.1 and Avaya Aura™ Application Enablement Services 5.2.

Lee Jones, Sales Director at Red Box Recorders, said: “Simplicity and easy implementation are key principles of the Red Box solution, so compliance with leading communications applications such as those delivered by Avaya is vital to us. It will enable us to work with our business customers more easily, and incorporate new technology more cost-effectively whilst uncovering new possibilities for getting more out of a communications infrastructure.”

Red Box Recorders is a member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Red Box Recorders is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.

“Development partners like Red Box Recorders help our core customer base gain access to innovative and flexible solutions that meet the high quality of Avaya standards. Red Box has met our stringent compliance criteria and we believe that this will benefit both organisations moving forward,” said Eric Rossman, vice president, developer relations, Avaya.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Red Box Recorders

The Red Box solution is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists. Customers can use their own hardware and operating system to maximise buying power if they prefer, or opt for a full turnkey solution for simplicity of procurement and support.

Media enquiries

Avaya:
Jonathan Varman, Avaya
Phone: 908-953-6432
jvarman@avaya.com

Red Box Recorders:
Judith Thompson
Phone: 01403 891 514
judith@westonpartnership.co.uk

The contracts were awarded following two comprehensive independent tender processes including a full technical evaluation and were sold through Red Box’s partner Business Systems Ltd. Red Box Recorders will deliver a full voice recording solution with a view to looking at integrated multi-language voice analytics and call logging in phase two.

The solution will involve the recording of 600 front office channels and over 1000 back office channels across both organisations using concurrent licensing models. Both systems will be fully integrated with the existing technology – a market-leading turret manufacture for the front office and Red Box will be recording back-office staff using active VoIP recording technology.

Clive Sharman, Head of Trading Solutions at Red Box, said: “These significant wins further establish our leading position within the trading markets where our simple yet effective recording solutions are proving very successful.”

About Red Box Recorders

Red Box is a specialist in digital recording – voice recording and data capture, storage, retrieval and analysis. The company offers a varied range of products that are easy to install, manage and maintain. These meet all kinds of organisations’ needs for mission-critical recording – such as compliance, legal disclosure, quality management or improving service delivery. Its products are used in highly focused market solutions, mainly for the emergency services, financial institutions and contact centres. Its solutions are resilient, cost effective and simple to use.

Red Box Recorders contact

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

Clive Pearce joins the business with a remit to build the Red Box business throughout the EMEA region through a combination of distribution and strategic partnerships. It follows the successful launch of Red Box in the APAC region earlier this year where it now has eleven customers and five resellers.

He joins from Nice where he has held a number of sales management positions that has included both direct sales and the management of a sales distribution and support network in over twelve northern European countries. He spent his early career with Racal Recorders.

Lee Jones, Sales Director at Red Box Recorders, said: “Clive’s appointment heralds the next phase of our geographical expansion plans to increase our exposure in the EMEA region, where we believe there are significant opportunities for solutions like ours. Red Box systems can now be found in many parts of the world as we continue to significantly increase both the numbers of our partners and our direct clients.”

About Red Box Recorders

Red Box is a specialist in digital recording – voice recording and data capture, storage, retrieval and analysis. The company offers a varied range of products that are easy to install, manage and maintain. These meet all kinds of organisations’ needs for mission-critical recording – such as compliance, legal disclosure, quality management or improving service delivery. Its products are used in highly focused market solutions, mainly for the emergency services, financial institutions and contact centres. Its solutions are resilient, cost effective and simple to use.

Red Box Recorders contact

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

Synnex is the eleventh customer win for Red Box in Thailand in recent months and also becomes its fifth reseller in the region. The company will use the Red Box solution to record all telephone conversations generated from its sales department with the capacity to record 90 channels. The solution also delivers standard Cisco recording utilising port spanning and will go live in early June.

By recording all sales conversations and customer orders, the sales department will be able to verify that the verbal order is correct and minimise any unnecessary shipping costs. In addition in cases when no purchase order is raised, usually because of time pressures, a record of the verbal promises made by either side will exist, eliminating any potential disputes.

Anuchit Boonyalug, Senior Executive Vice President, at Synnex, said: “As a customer we have been impressed by the Red Box solution and in particular how easy it is to install and maintain. As a reseller we believe that its proven ability to integrate with a range of telephony systems, including CISCO, is also extremely appealing. This combined with the fact that it is a highly cost competitive solution makes it the best one currently on the market.”

Lee Jones, Sales Director at Red Box Recorders, said: “This partnership provides us with the ideal opportunity to continue to increase our exposure in the APAC region where we believe there are significant opportunities for solutions like ours. Red Box systems can now be found in many parts of the world as we continue to significantly increase both the numbers of our partners and our direct clients.”

About Red Box Recorders

Red Box is a specialist in digital recording – voice recording and data capture, storage, retrieval and analysis. The company offers a varied range of products that are easy to install, manage and maintain. These meet all kinds of organisations’ needs for mission-critical recording – such as compliance, legal disclosure, quality management or improving service delivery. Its products are used in highly focused market solutions, mainly for the emergency services, financial institutions and contact centres. Its solutions are resilient, cost effective and simple to use.

Red Box Recorders contact:

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

None of this should be news to anyone working in finance. In 2009, the FSA introduced rules requiring member firms to record and store all landline calls for six months. It was only a matter of time before it reconsidered mobile calls.

In its consultation paper, the FSA states that technology can now enable firms to do this. While the proposed rule change will only apply to mobiles issued for business, the FSA is also expected to require firms to take ‘reasonable steps’ so that business calls are not made on personal mobiles.

The cost, of course, to business will be substantial: the FSA estimates that the new mobile recording regulations will cost UK businesses around £11 million to introduce and £18 million per year to run.

Fortunately, there’s already a Red Box solution

As a leading supplier of compliant digital recording, with a strong presence in finance, Red Box Recorders has pre-empted the consultation and launched a mobile recording solution. If you’re familiar with our products, you’ll know that it is easy to use, quick to implement and extremely cost-effective.

You can read our own press announcement here. If you’d like more information, call us on 0115 937 7100 or e-mail info@redboxrecorders.com.

The Red Box Custody & Interview Suite can be delivered as a static network product to the custody and criminal investigation theatre or as a totally portable crime scene and witness solution and is driven by simple, easy to use touch screen applications. Both solutions enable users to create digital markers by touching the screen to highlight key areas of interest and the unique hand held tablet option ensures added confidentiality and security.

Additional options are designed to increase security and reduce administration and include a custody monitoring application which enables the custody supervisor to view live feed from all cameras at the station, touch screen alerts and centralised scheduling.

The Red Box Custody & Interview Suite is designed to be fully compatible with a range of NPIA publications including the Freedom of Information Act 2000, Information System Strategy for the Police Service, Criminal Procedure and Investigations 1996 and the Government Protective Marking Scheme.

Lee Jones, Sales Director at Red Box, said: “We already have a strong customer base in this sector, with our police command and control install base solution and the introduction of the Custody & Interview Suite enables existing customers to continue to purchase from us to extend their solution.

“At the moment, UK police forces typically record interviews on tapes or CDs or other removable media and face potentially considerable expense and disruption as they make the necessary change to digital systems. The Red Box Custody & Interview Suite is intuitive to use, cost effective to purchase, easy to integrate and is fully future proof. We believe that it will help save the UK police a significant amount of time and money, whilst also ensuring that evidence is presented securely, accurately and safely.”

As standard the Red Box Custody & Interview Suite delivers up to 4 channels of audio and video and this can be increased up to 16 channels with a bespoke solution. It also provides independent network image streaming for added security and has full search/replay from standard Red Box browser controls with full interview reporting using fixed templates.

About Red Box Recorders

The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, meaning excellent budgetary control, flexibility of deployment and unlimited scalability. It is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists.

Red Box Recorders contact

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

In its consultation paper, the FSA states technology has advanced sufficiently to enable firms to tape calls from staff mobiles. The wiretap can either take place on the handset itself via a remote server, and retrieved and stored on an in-house or outsourced hosted server. While the scope of the proposed rule change will only apply to mobile phones issued by firms for business purposes, the FSA is also proposing to introduce a new rule requiring firms to take “reasonable steps” to ensure that business calls are not made on personal mobiles.

“It is true that the technology exists but the FSA estimates that the new mobile recording regulations will cost UK businesses approximately £11 million to introduce and £18 million per year to run – money that many of them can ill afford. Therefore it was vital that the Red Box mobile recording solution was easy to use, quick to implement and extremely cost effective,” explains Lee Jones, Sales Director at Red Box.

As a result, in anticipation of the consultation and in line with its ongoing strategy of working with best of breed technology partners, Red Box has been reviewing various solutions available on the market and taken the decision to add a Mobile Compliance Suite to its existing market leading solution. This will enable organisations in the Financial Services industry to record their mobile communications in a fully compliant manner, to ensure that users adhere to market regulations and also meet FSA, MiFID and BSI0008 standards.

Lee Jones, Sales Director at Red Box, said: “The Mobile Compliance Suite continues to support Red Box’s commitment to continually strive to deliver simple, easy to use solutions that involve best of breed applications. For many organisations this is as much about managing risk as it is about mobile compliance. Our solution involves the recording, storage and retrieval of mobile electronic communications and ensures compliance with the necessary standards, but beyond this, it will also help organisations to manage the inherent risk which surrounds the use of mobiles and enable them to act on the information gathered, in real time.”

FSA links (Taping: Removing the mobile phone exemption)

FSA newsletter, March 2010
CP10/7 Consultation Paper

About Red Box Recorders

The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, meaning excellent budgetary control, flexibility of deployment and unlimited scalability. It is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists.

Red Box Recorders contact

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

This is certainly the feedback we are getting from businesses that are increasingly turning to Red Box. We have achieved record levels of new and repeat business from a wide range of companies including Auto Windscreens, Equidity, Cambridge Police, Allianz and North Yorkshire Council.

Looking forward, we have strengthened our operation in North America and are building on our relationships with financial institutions. We will be able to provide services to organisations that work out of New York and London, and a seamless package to those with a broader international presence.

However this year we intend to do ‘more of the same’, by continuing to deliver simple, easy-to-use modular solutions that give excellent budgetary control, flexible deployment and unlimited scalability. There’s no doubt that we are in a great position for 2010 with an extremely strong partner network. Everyone at Red Box is excited by the challenges and determined to build on our success of last year.

Lee Jones, Sales Director

We have also recently launched a new remote support tool that allows our technicians to solve problems or upload fixes online. Customers can connect to us quickly and easily after an initial phone call or e-mail to the Red Box helpdesk.

Te remote support tool is here. Call the Red Box helpdesk on 0115 937 7100, option 2.

Adam Smith, Operations Manager

You’ll find a great new range of features, such as:

• Quantify-ready – built-in support for our latest applications suite and user interface
• Support for the full range of Server 2008 OS
• DDS5 and AIT tape support – additional tape formats to replace VXA
• PCI-compliant replay – audio suppression from Cisco Phone Services, Rostrvm and third-party integration

To upgrade, call Red Box support on 0115 937 7100 or e-mail support@redboxrecorders.com for instructions.

Why not register now for access to our new partner portal. You’ll find the link at the top of every page on the Red Box Recorders website. It features a wide range of documents, including case studies, release notes and solution overviews.

The portal will save you time in obtaining these resources. They are free to use or adapt in dealing with your customers, or simply keeping your own knowledge up-to-date. If there is any information you think we ought to share with other partners, please let us know.

Any organisation can start with Quantify’s Search and Replay module and add in applications – everything from quality management to affordable analytics – as needed. These can be scaled effortlessly across the enterprise as requirements grow.

Users can manage the solution themselves, without having to rely on IT specialists. Equally, you can manage their experience, with different levels of functionality according to their roles.

Here’s a quick summary of the different modules:

Quantify Search and Replay

Handles search and replay of calls from all Red Box recording solutions. Replay calls from any available device, HDD or network location. Each recording server can support up to 50 concurrent replay sessions.

Quantify Event Reconstruction

A powerful multiple-channel replay application that reconstructs a single event, fast.

Quantify Call Management

Collects all incoming and outgoing voice sessions from IP and legacy PBXs, mobile operators and other call information sources, then records and analyses the data.

Quantify Virtual Observer

Assess agent performance, report and offer feedback, make management decisions based on qualitative evaluation of interactions.

Quantify AudioFinder

Quick yet accurate searches on the spoken word content in voice calls.

Download the Quantify solution overview for full details.

In the last few months we have seen a sharp increase in enquiries from SMEs. They finally realise that they can afford simple, low-maintenance solutions that deliver all the benefits previously available only to large organisations.

SMEs can now get true value from being able to monitor and record audio communications. They can train staff, manage performance and quality, and reduce costs. The result: a direct increase in revenue as good employees are retained, better customer service and faster time-to-market for their products.

Apart from offering unique technology, the Red Box solution uses a single software-based system that can be implemented in modules, giving excellent budgetary control. It is web-based for ease of use and fast roll-out, and can be managed by operational personnel rather than IT specialists. SMEs can use their own hardware to maximise buying power. Alternatively, they can opt for a full turnkey solution for simple procurement and support.

The solution is also completely scalable: it will grow with the organisation and adapt as telephony and radio systems change. Companies can add functionality, such as audio analytics, quality management and screen recording, when they require it. That makes it easy to fulfil requirements from different functions and operational needs with the same core investment.

There’s no doubt that the right voice-recording system can enhance the success of any company that interacts with customers by phone. The benefits can help SMEs stand out in their markets and create a valuable competitive edge – vital in today’s challenging economic climate.

Lee Jones, Sales Director

As an authority in this area, we have written a summary that shows what PCI compliance means to you and your customers.

You can read our summary here or download it as a pdf document from the same page. We’d really welcome your comments. Do let us know, too, if you need further guidance.

Mitsui Bussan Commodities Ltd provides risk management services to the global metals and mining industries and related investors and the Red Box solution will cover all front office staff. It has the capacity to record up to forty-five BT ITS trading positions and one hundred Cisco IP handsets all on a single server, making it easy to maintain and support.

The company’s decision to partner with Red Box was partly driven by the need to meet new FSA regulations requiring financial services organisations to update their voice recording policies. In addition Mitsui Bussan Commodities Ltd was keen to move to a system that was reliable and simple to use with the option of adding functionality in the future. The company also wanted a more dynamic solution that would deliver a greater level of flexibility when managing the day-to-day changes that had previously proved troublesome.

One of the key advantages that Red Box was able to offer Mitsui was the ability to record both traditional telephony and VoIP within a single server as well as offering both CTI integration and archive management. This meant that despite the fact that communications space is at an all time high, Mitsui were able to reduce the total footprint by 80%.

Alison Heath, Manager, IT Support Services at Mitsui Bussan Commodities Ltd, said: “Our previous system was becoming increasingly unreliable. We were looking for a company that could provide us with a simple to use, easy to maintain system that would provide online storage for all our calls with a comprehensive and reliable search facility. We went to the marketplace and found that Red Box Recorders was the best available in class and could provide us with a cost effective solution that ticked all the boxes.”

Lee Jones, Sales Director at Red Box Recorders, said: “Our solution for Mitsui Bussan not only records all communications, it also captures and stores the data in one of the most established and resilient architectures available. This means that they can benefit from a solution that is always instantly accessible and retains records automatically in line with their business guidelines.”

About Red Box Recorders

The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, meaning excellent budgetary control, flexibility of deployment and unlimited scalability. It is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists.

Red Box Recorders contact:

Lizzie Woolley
Weston Partnership
+44 (0)20 8671 5387
lizzie@westonpartnership.co.uk

Red Box to exhibit at key industry events

You can see Red Box Recorders at these shows during 2010:

UC Expo, 10-11 March, Olympia, London
www.ucexpo.co.uk

BAPCO, 21-22 April, Business Design Centre, London
www.bapco.co.uk

IFSEC, 10-13 May, NEC, Birmingham
www.ifsec.co.uk

Call Centre Expo, 21-22 September, NEC, Birmingham
www.callcentre-expo.co.uk