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The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, meaning that customers can benefit from excellent budgetary control, flexibility of deployment and unlimited scalability.

The Avaya DevConnect programme promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organisations have expertise in a broad range of technologies – including IP telephony, contact centres and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Lee Jones, Sales Director at Red Box Recorders. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and reliability, and time to deployment so businesses can quickly realise a benefit to their bottom line.”

The Avaya DevConnect programme currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialised computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect programme, Avaya provides a number of tools and capabilities to member companies. One example is Avaya AuraTM Application Enablement Services – a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the support of development partners like Red Box Recorders, Avaya is able to help businesses operate more efficiently and effectively and stand out in a crowded marketplace,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “By embedding new unified communications capabilities into critical business processes, they can establish a competitive advantage, improve service to their clients and get more out of their network investment.”

As a member of the DevConnect programme, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Red Box Recorders is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Red Box Recorders

Red Box Recorders is the voice recording, storage and retrieval solution specialists whose solutions are web-based for ease of use and fast roll-out. Its simplicity means that it can be managed by operational personnel rather than the IT specialists. Customers can use their own hardware and operating system to maximise buying power if they prefer, or opt for a full turnkey solution for simplicity of procurement and support.

Nexidia contact:

Lynn Newman
Avaya
908-953-8692
lynnnewman@avaya.com

Red Box Recorders contact:

Lizzie Woolley
Weston Partnership
+44 (0) 2086715387
lizzie@westonpartnership.co.uk

In an agreement announced today, Red Box Recorders will be reselling AudioFinder, Nexidia’s full-featured, stand-alone speech analytics solution to the Small to Medium sized Enterprise (SME) market and to their prime Emergency Services arena. This will bring the power to directly analyse the ‘Voice of the Customer’ into the domain of most organisations. It will allow them to more fully understand business issues such as why their customers are calling and how can they improve services to achieve greater customer satisfaction and a deeper understanding of the key issues in providing industry-leading ‘front line’ services.

Nexidia AudioFinder is a flexible, stand-alone application that enables users to index and search audio-video content with a high degree of accuracy and immediately play back the most crucial elements of the audio files for further investigation. With tools for automatic call categorisation as well as in-depth ad-hoc search, it brings the full power of Nexidia’s award-winning, patented Phonetic Search Engine (PSE) technology into a simple application that users can install and use on a single machine. The application complements the single server Red Box offering which enables a total recording across all forms of communications including telephony, radio, TETRA, Airwave and IP devices.

The Red Box solution not only records any communications – from contact centre telephony and associated interaction data to remote location VoIP calls and on-screen information - it also captures and stores data in one of the most established and resilient architectures available. The combined solution will give organisations the ability to analyse data and elucidate core issues and reasons for calls from large volumes of audio in diverse environments – no matter what the source - in an accessible start-up, highly affordable solution. The system is highly scalable and is easily upgraded to accommodate the full business intelligence, data-mining needs a growing organisation demands.

Lee Jones, Sales Director at Red Box Recorders, said: “There is a strong and growing demand for affordable analytics in the market and by combining our unrivalled sector knowledge and leading voice recording solutions with Nexidia's unique technological expertise we are able to offer the most cost effective solution available. They were our first choice of partner as they have applied years of research and development to deliver a comprehensive range of solutions for audio and video search that are the best in class.”

Jonathan Wax, VP EMEA at Nexidia, said, “Nexidia are exceptionally pleased to partner with Red Box as they are an established core provider with a large and growing installed customer base and have great experience in the SME and Emergency services arena. Their grasp of the emerging demands for speech analytics and its application across the market spectrum have galvanised our joint efforts to bring simple but powerful functionality within reach of the smaller call centre environment. With their proven market expertise, we look forward to working with them to evolve the product to meet individual market needs. Red Box’s recently extended global coverage through its continuously growing reseller base also gives Nexidia a far greater reach into new geographies such as Latin America, where the old Racal partner network is already firmly established.”

About Nexidia

Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realise the amazing possibilities now discoverable in audio and video content from contact centres, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.

About Red Box Recorders

The Red Box solution utilises a unique technology offering a single software-based solution that can be implemented modularly, giving excellent budgetary control, flexibility of deployment and unlimited scalability. It is completely web-based for ease of use and fast roll-out, and its simplicity means that it can be managed by operational personnel rather than the IT specialists. Customers can use their own hardware and operating system to maximise buying power if they prefer, or opt for a full turnkey solution for simplicity of procurement and support.

Nexidia contact:

Ann Braham
EMEA Nexidia Marketing
01558 668 582
07967 582 745
abraham@nexidia.com

Red Box Recorders contact:

Karen Lillywhite
Business Development Manager
07545 734 394
karen.lillywhite@redboxrecorders.com

Red Box, the leading independent specialist in voice recording, storage and retrieval, has been awarded a global contract by a leading financial services organisation to cover all of its sites throughout the world.

The contract was awarded in anticipation of the new FSA regulations which come into force in March 2009 requiring all financial services organisations to update their voice recording system policies and procedures. Red Box Recorders have already replaced existing systems with new, fully compliant voice recorders at sites in Hong Kong, Paris, Zürich, New York, London and Tel Aviv.

One of the UK’s oldest financial institutions has chosen Red Box Recorders, the leading independent specialist in voice recording, storage and retrieval, to supply a networked system across its ten UK locations. In addition, Red Box will also be providing a central storage facility which is fully replicated and resilient.

Commenting on the work Adam Smith, Business Development Manager at Red Box Recorders, said: “The ten sites involved ranged from small remote locations through to large operations and it was imperative to the client that the solution offered the same level of functionality and resilience and was cost-effective for all locations. At Red Box Recorders our systems are truly scalable and able to support any network architecture and all compliance requirements.”

Red Box Recorders has extended its South America presence with new operational facilities to support its ongoing growth strategy. It is headed up by George Rubio-Boitel, who will manage it from the company’s operation in Florida, working closely an ever-growing partner network throughout the region.

The Metropolitan Police, South Wales Police and Surrey Constabulary are the latest police authorities to choose to work with Red Box Recorders, the leading independent specialist in voice recording, storage and retrieval. They join existing customers which include police authorities in Cambridgeshire, Thames Valley and the West Midlands.

Red Box will be providing full voice recording systems for each authority to monitor communication between the public and the police including all 999 calls and airwave radio communications.

Yes Loans, the UK’s leading loan specialist, has chosen Red Box Recorders to install fully integrated voice recording and quality management systems throughout its business in a move designed to improve the quality of service through targeted staff training, coaching and process management. Red Box Recorders is the leading independent specialist in voice recording, storage and retrieval.

Red Box Recorders, the leading independent specialist in voice recording, storage and retrieval, has added over a third to its existing head office space in Nottingham. The fast growing business has also created a dedicated sales & marketing suite where business partners and potential customers can experience its full range of solutions in comfort.