Having dependable solutions in place is vital to help ensure business continuity and achieve compliance with regulations. We’ve designed our Quantify recording solution to be highly robust and reliable but to address any unexpected issues we’ve also set up dependable, flexible and efficient support and maintenance services. We’re ready to react quickly to your needs and help diagnose and resolve difficulties when they happen.
People with knowledge drive our support and maintenance services. We choose and train our staff to be experts across project management, installation, training and support. Their knowledge of our solutions and the way our technology integrates with telephony, radio and trading systems is unrivalled. They perform their roles using strict ethical, process-driven methodologies. And we continue to encourage their commitment to deliver the highest levels of service and satisfaction.
We understand that business continuity is vital. For this reason we take support and maintenance of your recording system incredibly seriously. We want to give you the best service we can, delivered in a way that suits you. We offer:
- Flexible support and maintenance contracts
- A fully-staffed helpdesk
- Highly-trained engineers
Red Box Recorders commits to supporting Quantify Recording Suite and any hardware built by Red Box and purchased directly from us or our approved business partners within the terms of your Service Level Agreement (SLA).
Red Box offers three standard support levels to meet your requirements – Standard, Gold and Platinum. On request, we can also create a bespoke agreement tailored to the needs of your organisation. Depending on the level you choose we offer:
- Access to free new feature upgrades to customers with a support agreement
- Telephone, email, remote and on-site support
- Support during regular and out-of-office hours
- Target response and resolution times based on priority of recorded fault
- Regular system health checks
Managing your issue from diagnosis to resolution
Communication is key to ensuring that difficulties are speedily resolved. Should you need our help we will keep you up-to-date throughout the process of diagnosing and resolving your issue.
- Talk to or email our experts directly
- Receive the support you need to quickly resolve issues with minimum hassle
- Trust that our systems and processes ensure you get fast support when you need it
- Stay informed of progress at all times